Privacy Policy

At YourTeam we respect your privacy and are committed to protecting the information you share with us. This Privacy Policy explains what we collect, how we use it, and the choices you have when you visit our website or use our virtual-assistant (“VA”) services. By accessing our site or services, you agree to the practices described below.

1. Information We Collect

a. Personal Information

Name, company name, job title
Email address and phone number
Billing or payment details
Any other information you voluntarily provide (forms, chat, onboarding)

b. Usage Data

IP address, device identifiers, browser type/version
Pages visited, time spent, referring URLs, and other analytics data

c. Cookies & Tracking

We use cookies, pixels, and similar technologies to analyze usage, improve performance, and personalize content. You can disable non-essential cookies in your browser settings; core-function cookies may be required for the site to work properly.

2. How We Use Your Information

We process your data to:

Deliver, manage, and improve our VA services and website
Process payments and issue invoices
Communicate about your account, tasks, or requested resources
Send optional newsletters or promotions (only if you opt-in)
Comply with legal, regulatory, or security obligations

3. Lawful Bases for Processing (GDPR / UK GDPR)

For individuals in the EEA or UK, we rely on one of the following lawful bases:

Contract – onboarding, task management, invoicing
Legitimate Interests – service improvement, fraud prevention
Consent – optional marketing emails (withdraw any time)
Legal Obligation – tax, accounting, or regulatory requirements

4. Sharing Your Information

We do not sell personal data. We may share it only with:

Service Providers – secure payment processors, cloud hosting, CRM, analytics
VAs & Contractors – limited access strictly required to fulfil your tasks
Public Authorities – when compelled by law or to prevent fraud/security threats

All third parties are bound by confidentiality and data-protection agreements.

5. International Data Transfers

YourTeam is based in the United States. If you access us from outside the U.S., your data may be processed in jurisdictions with different privacy laws. We rely on Standard Contractual Clauses or other recognized safeguards to protect cross-border transfers.

6. Data Retention

We keep personal data only as long as necessary to:

Fulfill the purposes described in this Policy
Comply with contracts, bookkeeping, and legal obligations
Resolve disputes and enforce agreements

When no longer needed, we securely delete data. You may request deletion (see Section 11).

7. Marketing, Cookies, & Do-Not-Track

You may unsubscribe from marketing emails at any time via the link in the email footer or by contacting yourteamvas@gmail.com.
We currently do not respond to browser Do-Not-Track signals. Cookie controls are available in your browser and via our on-site cookie banner.

8. Data Security & Breach Notification

We deploy SSL encryption, secure hosting, role-based access, and periodic audits to protect personal data. No online method is 100 % secure, but if we discover a breach likely to risk your rights or freedoms, we will notify affected users and—where required—regulators within 72 hours.

9. Children’s Privacy

Our site and services are intended for users 18 years or older. We do not knowingly collect data from minors. If you believe a child has provided us data, contact us so we can delete it.

10. Third-Party Links

Our website may link to external sites we do not control. Review their privacy practices before submitting any information; we are not responsible for their content or policies.

11. Your Privacy Rights

RegionRights You May ExerciseEEA / UKAccess, correct, delete, restrict, object, data portability, lodge a complaint with your local supervisory authority.California (CCPA/CPRA)Right to know, delete, correct, opt-out of “selling/sharing” (we do not sell), and freedom from discrimination for exercising your rights.

To exercise any right, email yourteamvas@gmail.com with the subject line “Privacy Request.” We will verify your identity and respond within the timeframe required by applicable law.

12. Changes to This Policy

We may update this Privacy Policy periodically. The “Effective Date” at the top reflects the latest revision. Continued use of our services after an update signifies acceptance of the revised terms.